Terms and Conditions

By registering an account, you enter into a binding legal agreement with Melbet. You must be at least 18 years old and legally permitted to participate in betting activities within Pakistan. We reserve the right to modify these terms at any time, with changes taking effect immediately upon publication on our platform. You are responsible for reviewing updates regularly.

Core Requirements

• You must provide accurate information during registration and maintain truthful account details
• You agree not to create multiple accounts or allow others to access your account
• All content, including odds, graphics, and software, remains our intellectual property
• You may not reproduce, distribute, or exploit platform content without written authorization

Platform Use Principles

You agree to use our services lawfully and in good faith. Any attempt to manipulate outcomes, exploit technical errors, or engage in fraudulent activity will result in immediate account suspension. We are not liable for losses arising from technical failures, interrupted services, or events beyond our reasonable control. Your use of third-party payment providers or services occurs at your own risk.

All bets placed through our platform are governed by specific operational rules designed to ensure fair play and transparency. You must understand that betting involves financial risk, and outcomes depend on sporting events or game results beyond our control.

Eligibility and Acceptance

• Only registered users who have completed identity verification may place bets
• We reserve the right to refuse or limit any bet without providing justification
• Bets are considered valid only after confirmation appears in your account history
• You cannot cancel or modify a bet once it has been accepted by our system

Stake Limits and Calculations

Minimum and maximum betting amounts vary depending on the event, market, and your account status. We display applicable limits before you confirm any wager. Winnings are calculated based on the odds at the time your bet was placed, not when the event concludes. If an event is cancelled or postponed beyond a specified timeframe, your stake will be refunded at odds of 1.00.

Settlement and Restrictions

We settle all bets according to official results published by recognized sporting authorities. In cases of disputes or unclear outcomes, we use the sources specified in our sport-specific rules. We may impose restrictions on certain markets, events, or betting patterns if we detect irregular activity or risk management concerns. Related bets on the same event may not be combined unless explicitly permitted in the market description.

Managing your funds on the platform requires adherence to established deposit and withdrawal procedures. You are responsible for ensuring that all payment methods you use are registered in your name and that you have legal authority to use them.

Deposit Procedures

You may fund your account using payment methods available to users in Pakistan. Minimum deposit amounts vary by payment system, typically ranging from PKR 500 to PKR 1,000. Most deposits are credited instantly, though some banking methods may take 1-3 business days. We do not charge fees for deposits, but your payment provider may impose their own charges.

Withdrawal Requirements

Withdrawals must be made to payment methods verified during your account registration. The minimum withdrawal amount is PKR 1,000 for most methods. Processing times range from instant for e-wallets to 3-7 business days for bank transfers. Before your first withdrawal, you must complete identity verification by providing documents such as a valid CNIC or passport.

Transaction Limits and Security

Daily, weekly, and monthly withdrawal limits apply based on your account verification level and transaction history. We process withdrawals only after confirming that bonus wagering requirements have been met and no suspicious activity has been detected. If we identify potential security concerns, we may request additional documentation or temporarily suspend transactions until verification is complete. Funds used for deposits must be withdrawn using the same method whenever possible, in compliance with anti-money laundering regulations.

We recognize that betting should remain an entertainment activity and not become a source of financial or personal harm. You have access to tools designed to help you maintain control over your gambling behavior.

Self-Management Tools

You can set daily, weekly, or monthly limits on deposits, losses, and wagering amounts through your account settings. These limits take effect immediately and can only be increased after a 24-hour cooling-off period. You may also activate self-exclusion for periods ranging from 6 months to permanent closure. During self-exclusion, you cannot access your account or place any bets.

Warning Signs and Support

If you find yourself chasing losses, betting with money you cannot afford to lose, or neglecting personal responsibilities due to gambling, you may be developing problematic behavior. We encourage you to use our reality check feature, which reminds you of time spent on the platform at intervals you specify.

Professional Assistance

For confidential support with gambling-related concerns, you can contact organizations such as:

• BeGambleAware (begambleaware.org)
• Gambling Therapy (gamblingtherapy.org)
• Pakistan Mental Health Helpline: 0800-00-0737

These services provide free, professional guidance to individuals and families affected by gambling problems. You can also contact our customer support team to activate cooling-off periods or discuss account restrictions.

We maintain strict protocols to prevent our platform from being used for money laundering, terrorism financing, or other illegal financial activities. Your cooperation with these measures is mandatory and protects the integrity of our services.

Legal Obligations

We comply with international AML standards and Pakistani regulatory requirements. This includes monitoring all transactions, verifying the source of funds when necessary, and reporting suspicious activity to relevant authorities. We are legally required to refuse service to individuals who fail to provide adequate verification or whose activity raises compliance concerns.

Identity Verification Process

Before processing your first withdrawal, you must submit documents confirming your identity and address. Acceptable documents include:

• Government-issued photo identification (CNIC, passport, driving licence)
• Recent utility bill or bank statement showing your residential address
• Proof of payment method ownership (bank statement, e-wallet screenshot)

Documents must be clear, valid, and match the information provided during registration. Verification typically completes within 24-48 hours.

Transaction Monitoring

We employ automated systems to detect unusual patterns, including rapid deposit and withdrawal cycles, structuring of transactions to avoid reporting thresholds, or significant changes in betting behavior. If our monitoring systems flag your account, we may request additional information about the source of your funds or the purpose of your transactions.

Consequences of Non-Compliance

Failure to provide requested documentation within 30 days will result in account suspension. We reserve the right to freeze funds and close accounts if we suspect money laundering, fraud, or violation of these terms. In serious cases, we are obligated to report activity to financial intelligence units and law enforcement agencies.

Your personal information is processed according to applicable data protection legislation and our commitment to maintaining your privacy. We collect, store, and use your data only for purposes related to operating our platform and fulfilling legal obligations.

Information We Collect

During registration and account use, we gather personal data including your name, date of birth, contact details, payment information, and transaction history. We also collect technical data such as IP addresses, device identifiers, and browsing patterns to maintain security and improve our services. All information you provide must be accurate and current.

How We Use Your Data

Your personal information enables us to verify your identity, process transactions, prevent fraud, and comply with regulatory requirements. We may use your contact details to send important account notifications, security alerts, and information about bonuses or promotions. You can opt out of marketing communications at any time through your account settings.

Data Sharing and Protection

We do not sell your personal information to third parties. We may share data with payment processors, verification services, and regulatory authorities when necessary to operate our platform or fulfill legal obligations. All data transfers occur through secure channels and are governed by confidentiality agreements.

Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information subject to legal retention requirements. To exercise these rights, contact our data protection officer through the support channels provided in your account. We will respond to requests within 30 days and may require additional verification to confirm your identity.

Protecting your account and financial information is our priority. We implement multiple layers of security to safeguard against unauthorized access, data breaches, and fraudulent activity.

Technical Protections

All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your password is stored using one-way hashing algorithms, meaning even our staff cannot access your original password. We maintain secure data centers with physical access controls and regular security audits.

Account Security Features

We strongly recommend enabling two-factor authentication (2FA) for your account. This adds an extra verification step during login, requiring a code sent to your mobile device or email address. You should use a strong, unique password that combines letters, numbers, and special characters. Never share your login credentials with anyone.

Monitoring and Response

Our security systems continuously monitor for unusual activity, including login attempts from unfamiliar locations, rapid password changes, or suspicious betting patterns. If we detect potential unauthorized access, we will temporarily lock your account and notify you immediately. You must report any suspected security breach or unauthorized account use to our support team without delay.

Your Security Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and ensuring that your registered email address and mobile number remain secure. Always log out after using shared or public devices. Be cautious of phishing attempts—we will never ask you to provide your password via email or social media. Report any suspicious communications claiming to be from our platform to our security team immediately.