Terms and Conditions for Melbet Bangladesh

These terms establish the legal framework governing your use of Melbet services in Bangladesh. By completing registration, you enter into a binding agreement with our platform and acknowledge that you meet all eligibility criteria, including being at least 18 years of age and legally permitted to participate in betting activities within your jurisdiction.

User Eligibility and Requirements

You must be of legal age to use our services and possess full legal capacity to enter into contracts. Registration requires accurate personal information, and you are prohibited from creating multiple accounts. Your account is non-transferable, and you must not allow third parties to access your credentials. Any breach of these requirements may result in immediate account suspension and forfeiture of funds.

Platform Use and Conduct

You agree to use our services solely for personal entertainment purposes. Prohibited activities include:

• Using automated systems or bots for betting purposes
• Attempting to manipulate odds or outcomes through coordinated activities
• Exploiting technical errors or system vulnerabilities
• Engaging in fraudulent behaviour or collusion with other users
• Using the platform for money laundering or illegal financial activities

Violations of these conduct standards will result in account termination and potential legal action.

Modification of Terms

We reserve the right to modify these terms at any time to reflect changes in legal requirements, operational procedures, or service offerings. Material changes will be communicated through email notification or prominent platform announcements. Your continued use following such modifications constitutes acceptance of the revised terms. If you disagree with any changes, you must cease using our services immediately.

Intellectual Property Rights

All content on the platform, including logos, graphics, software, and textual materials, remains the exclusive property of our organisation. You are granted a limited, non-exclusive licence to access and use the platform for its intended purpose. Reproduction, distribution, or commercial exploitation of our content without written authorisation is strictly prohibited.

Limitation of Liability

Our liability is limited to the maximum extent permitted by applicable law. We are not responsible for:

• Technical failures or interruptions in service availability
• Loss of data or account access due to user negligence
• Disputes arising from event outcomes or third-party information
• Indirect, consequential, or punitive damages

You acknowledge that betting involves risk, and we make no guarantees regarding winning outcomes.

Our betting services operate under clearly defined rules designed to ensure fairness, transparency, and regulatory compliance. Understanding these regulations is essential for proper platform use and dispute prevention.

Eligibility for Placing Bets

To place bets on our platform, you must maintain an active, verified account with sufficient funds. Betting is restricted to individuals who have completed the registration process and provided accurate identification documentation. You must not be self-excluded or restricted due to responsible gambling measures.

Bet Acceptance Policy

All bets are subject to acceptance at our discretion. We reserve the right to refuse, limit, or cancel any bet at any time, particularly in cases of:

• Suspected fraudulent activity or manipulation
• Technical errors affecting odds calculation
• Events already commenced or outcomes already determined
• Bets exceeding established limits for specific markets

Once accepted, bets cannot be cancelled or modified by users. Confirmation of bet acceptance appears in your account history, which serves as the official record.

Betting Limits and Amounts

Minimum bet amounts vary by market and event type, typically starting from 50 BDT. Maximum betting limits are determined by:

• Account verification status and betting history
• Specific sport or event liquidity
• Market type and odds availability
• Risk assessment protocols

You can view your current limits within your account settings. Higher limits may become available as you establish a positive betting history.

Calculation of Winnings

Winnings are calculated by multiplying your stake by the accepted odds at the time of bet placement. For accumulator bets, odds are multiplied together before applying to your stake. Settlements occur after official event results are confirmed, typically within 24 hours of event conclusion.

In cases of postponed or abandoned events:

• Single bets are voided and stakes returned
• Accumulator selections are treated with odds of 1.00
• Specific sport rules may apply different settlement procedures

Bet Restrictions and Cancellations

We may impose restrictions on betting patterns that indicate advantage play or system exploitation. Bets may be cancelled if:

• Placed after an event has commenced (unless live betting is available)
• Based on incorrect odds due to technical errors
• Part of coordinated activity across multiple accounts
• Placed using funds from disputed transactions

In such cases, stakes are returned to your account, and you will receive notification explaining the cancellation reason.

Our payment procedures ensure secure, efficient processing of deposits and withdrawals whilst maintaining compliance with financial regulations and anti-fraud measures.

Deposit Procedures and Methods

You may fund your account using various payment methods available to Bangladesh users, including:

• Local bank transfers and mobile banking services
• International payment cards (Visa, Mastercard)
• E-wallet solutions and cryptocurrency options
• Prepaid vouchers and retail payment systems

Minimum deposit amounts typically start from 300 BDT, varying by payment method. Deposits are generally credited instantly, though bank transfers may require 1-3 business days. No fees are charged by our platform for deposits, though your payment provider may apply their own charges.

Withdrawal Requirements and Processing

Withdrawals are processed using the same method as your deposit unless technical limitations require alternatives. Before requesting a withdrawal, you must:

• Complete identity verification procedures
• Meet any wagering requirements from bonus activities
• Use funds for their intended betting purpose
• Maintain account compliance with all terms

Minimum withdrawal amounts start from 500 BDT. Processing timeframes vary:

• E-wallets: 15 minutes to 24 hours
• Bank transfers: 1-5 business days
• Card withdrawals: 3-7 business days
• Cryptocurrency: Up to 24 hours

First withdrawals may require additional verification time. Weekly and monthly withdrawal limits apply based on your account status.

Security and Verification Requirements

To protect against fraud and ensure regulatory compliance, we implement comprehensive verification procedures. You must provide:

• Government-issued identification (passport, national ID card)
• Proof of address (utility bill, bank statement) dated within three months
• Payment method verification (card images, e-wallet screenshots)
• Source of funds documentation for large transactions

Failure to complete verification within requested timeframes may result in account restrictions or withdrawal delays. All documentation is processed securely and stored in accordance with data protection standards.

Transaction Restrictions and Monitoring

We monitor all financial transactions for suspicious activity and compliance with anti-money laundering regulations. Transactions may be flagged for additional review if they:

• Deviate significantly from your established patterns
• Involve unusually large amounts relative to your history
• Show characteristics of money laundering or fraud
• Originate from high-risk jurisdictions or sources

Restricted transactions will be investigated, and funds may be temporarily held pending resolution. We cooperate fully with law enforcement agencies when required by legal obligations.

We are committed to promoting safe, responsible gambling practices and providing tools to help you maintain control over your betting activities. Gaming should remain an enjoyable form of entertainment, not a source of financial or personal problems.

Self-Management Tools

Your account includes comprehensive control features to manage your betting behaviour:

Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Once set, limits cannot be increased for 24 hours, though decreases take effect immediately. This prevents impulsive decisions during emotional states.

Loss Limits: Establish maximum loss thresholds for specific timeframes. When reached, betting is automatically suspended until the period resets, protecting you from excessive losses.

Session Time Limits: Configure maximum continuous platform usage periods. You will receive warnings as limits approach, with automatic logout when exceeded.

Reality Checks: Enable periodic notifications displaying session duration and financial activity, helping maintain awareness of your betting patterns.

All limits are accessible through your account settings and can be adjusted at any time, subject to cooling-off periods for increases.

Self-Exclusion Options

If you need a break from betting, self-exclusion provides complete restriction from platform access:

• Temporary exclusion: Available for periods from 24 hours to 6 months
• Permanent exclusion: Indefinite account closure with no reactivation option

During self-exclusion, you cannot access your account, place bets, or receive promotional communications. Excluded accounts cannot be reactivated before the selected period expires. For permanent exclusion, your request is irreversible.

Risk Assessment Resources

We provide self-assessment tools to help evaluate whether your betting habits are becoming problematic. Warning signs include:

• Betting with money needed for essential expenses
• Chasing losses through increased betting frequency
• Neglecting work, family, or social responsibilities
• Borrowing money to fund betting activities
• Feeling anxious or irritable when unable to bet

If you recognise these patterns, we strongly encourage using self-exclusion features and seeking professional assistance.

Support Services and Assistance

Help is available through organisations specialising in gambling addiction support:

GamCare: Provides confidential advice, support, and treatment referrals through counselling services and online forums.

Gamblers Anonymous: Offers peer support groups following a 12-step recovery programme for individuals affected by problem gambling.

National Problem Gambling Clinic: Provides NHS-funded treatment for severe gambling disorders, including psychological therapy.

BeGambleAware: Offers educational resources, self-help tools, and treatment service information.

Our customer support team can provide information about these services and assist with implementing account restrictions. Your wellbeing is our priority, and seeking help demonstrates strength, not weakness.

We maintain strict anti-money laundering (AML) and counter-terrorist financing (CTF) procedures in accordance with international standards and local regulatory requirements. These measures protect both our platform and legitimate users from criminal exploitation.

Legal Obligations and Regulatory Framework

As a regulated betting operator, we are legally obligated to:

• Verify the identity of all users before permitting transactions
• Monitor transactions for suspicious patterns or activities
• Report suspicious activities to relevant financial intelligence units
• Maintain comprehensive records of all financial transactions
• Cooperate fully with law enforcement investigations

These obligations reflect our commitment to operating a legitimate, transparent betting platform and preventing its misuse for illegal purposes.

Identity Verification Procedures

All users must complete Know Your Customer (KYC) verification before withdrawing funds. This process requires:

Personal Identification: Submit clear, valid copies of government-issued documents showing your full name, date of birth, photograph, and document expiry date. Acceptable documents include passports, national identity cards, or driving licences.

Address Verification: Provide recent documentation confirming your residential address, dated within the last three months. Acceptable documents include utility bills, bank statements, or government correspondence.

Payment Method Verification: Confirm ownership of deposit methods by submitting relevant documentation, such as card photographs (with middle digits obscured) or e-wallet account screenshots.

Enhanced Due Diligence: For high-value transactions or elevated risk profiles, additional verification may be required, including source of wealth documentation, employment verification, or video identification calls.

Verification typically completes within 24-72 hours of document submission. Incomplete or unclear documentation will delay processing.

Transaction Monitoring Systems

We employ sophisticated automated systems to analyse all financial activities for indicators of money laundering or terrorist financing. Monitored factors include:

• Transaction frequency and amounts relative to user profiles
• Betting patterns inconsistent with recreational gambling
• Rapid deposit and withdrawal cycles with minimal betting activity
• Multiple accounts linked to the same individual or entity
• Transactions involving high-risk jurisdictions

Suspicious patterns trigger manual review by our compliance team, who may request additional information or documentation to resolve concerns.

Consequences of Policy Violations

Violations of AML/CTF policies result in immediate protective actions:

Account Suspension: Temporary restriction of all account functions pending investigation completion.

Transaction Blocking: Prevention of deposits, withdrawals, or betting activities until compliance concerns are resolved.

Fund Freezing: Retention of account balances during investigation, with potential forfeiture if illegal activity is confirmed.

Account Closure: Permanent termination for serious violations, with return of legitimate funds following investigation.

Regulatory Reporting: Suspicious activity reports filed with financial intelligence units as required by law.

Legal Action: Cooperation with law enforcement prosecutions for criminal violations.

We take these matters seriously and will not compromise our compliance standards. Users found facilitating money laundering or terrorist financing face full legal consequences.

Protecting your personal information is fundamental to our operations. We comply with applicable data protection legislation and implement robust measures to ensure your privacy rights are respected.

Information Collection and Usage

We collect personal data necessary for providing betting services, including:

Registration Information: Name, date of birth, address, email, phone number, and identification documents required for legal compliance and account verification.

Financial Data: Payment method details, transaction history, deposit and withdrawal records necessary for processing financial operations and preventing fraud.

Usage Information: Betting history, platform interactions, device information, and IP addresses used for service improvement, security monitoring, and regulatory compliance.

Communication Records: Customer support interactions, email correspondence, and promotional preferences required for providing assistance and respecting your communication choices.

This information serves legitimate purposes:

• Providing and improving our betting services
• Verifying your identity and preventing fraud
• Processing deposits, withdrawals, and bet settlements
• Complying with legal and regulatory obligations
• Communicating about your account and services
• Analysing platform usage to enhance user experience

Data Sharing and Third Parties

We do not sell your personal information to third parties. Limited data sharing occurs only when necessary:

Service Providers: Payment processors, identity verification services, and technical infrastructure providers who assist in platform operations under strict confidentiality agreements.

Regulatory Bodies: Financial authorities, gambling regulators, and law enforcement agencies when legally required for compliance or investigation purposes.

Legal Requirements: Courts, tribunals, or government agencies when compelled by legal process or protecting our rights and interests.

All third parties receiving your data are contractually obligated to maintain confidentiality and use information solely for specified purposes.

Your Privacy Rights

You maintain comprehensive rights regarding your personal data:

Access Rights: Request copies of all personal information we hold about you, provided free of charge for the first request annually.

Correction Rights: Update or correct inaccurate personal information through your account settings or by contacting customer support.

Deletion Rights: Request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance.

Restriction Rights: Limit how we process your information in specific circumstances, such as disputing data accuracy.

Portability Rights: Receive your personal data in a structured, commonly used format for transfer to another service provider.

Objection Rights: Object to processing based on legitimate interests, including direct marketing communications.

To exercise these rights, contact our data protection officer through the designated email address provided in your account section. We will respond within one month of receiving your request.

Data Security and Retention

We implement industry-standard security measures to protect your information from unauthorised access, alteration, or disclosure. Your data is retained only as long as necessary for:

• Providing services during your active account period
• Meeting regulatory requirements for financial records (typically 5-7 years)
• Resolving disputes or legal claims
• Enforcing our terms and preventing fraud

Following account closure, we retain essential information for regulatory compliance periods before secure deletion.

We implement comprehensive security protocols to safeguard your account, protect your funds, and ensure safe platform usage. These measures combine technical infrastructure with user-controlled features to create multiple layers of protection.

Platform Security Infrastructure

Our technical security foundation includes:

Advanced Encryption: All data transmission between your device and our servers uses TLS 1.3 encryption protocol, ensuring information cannot be intercepted or read by unauthorised parties. This applies to registration details, login credentials, financial transactions, and betting activities.

Secure Data Storage: Personal information and financial records are stored on encrypted servers with restricted access. Database encryption ensures that even in the unlikely event of unauthorised server access, data remains protected.

Regular Security Audits: Independent cybersecurity firms conduct periodic assessments of our infrastructure, identifying vulnerabilities before they can be exploited. All identified issues are addressed immediately through our rapid response protocols.

DDoS Protection: Sophisticated distributed denial-of-service protection systems ensure platform availability during attack attempts, preventing service disruptions.

Account Security Features

You can enhance your account protection through available security tools:

Two-Factor Authentication (2FA): Enable this critical feature to require both your password and a time-sensitive code from your mobile device for account access. This prevents unauthorised login even if someone obtains your password.

Strong Password Requirements: Create complex passwords combining uppercase letters, lowercase letters, numbers, and special characters. Avoid using easily guessed information like birth dates or common words.

Login Notifications: Receive instant alerts via email or SMS whenever your account is accessed, allowing rapid response to unauthorised access attempts.

Trusted Device Management: Restrict account access to verified devices, requiring additional authentication when logging in from new locations or devices.

Session Timeout: Automatic logout after periods of inactivity prevents unauthorised access if you leave your device unattended.

Transaction Security Protocols

Financial operations benefit from additional protective measures:

• Withdrawal confirmation emails requiring link verification
• Large transaction reviews by our security team
• Unusual activity pattern detection and temporary holds
• Payment method verification preventing unauthorised withdrawals
• Secure payment gateway partnerships with certified processors

Activity Monitoring Systems

We continuously monitor for suspicious activities indicating security threats:

Fraud Detection: Automated systems analyse betting patterns, account behaviours, and transaction characteristics to identify potential fraud attempts, collusion, or account compromise.

Anomaly Recognition: Machine learning algorithms detect deviations from your normal usage patterns, triggering investigations when activities appear inconsistent with your history.

Real-Time Alerts: Our security team receives instant notifications of high-risk activities, enabling immediate intervention to protect your account and funds.

User Security Responsibilities

Whilst we provide robust security infrastructure, you must also take precautions:

• Never share your login credentials with anyone
• Use unique passwords not employed on other websites
• Enable two-factor authentication immediately after registration
• Avoid accessing your account on public or shared devices
• Verify that you are visiting the official website URL
• Keep your contact information current for security alerts
• Report suspicious account activity immediately

If you suspect your account has been compromised, contact our support team immediately for emergency assistance. We will temporarily suspend your account to prevent unauthorised transactions whilst investigating the security breach.

Incident Response Procedures

In the event of a security incident affecting user data, we will:

• Immediately contain and resolve the vulnerability
• Assess the scope and impact of the breach
• Notify affected users within 72 hours
• Provide guidance on protective measures
• Report to relevant regulatory authorities as required
• Implement additional safeguards to prevent recurrence

Your security remains our highest priority, and we continuously invest in advanced protection technologies and procedures.