Melbet Kenya platform rules overview

These Terms govern your use of the betting services in Kenya across the website and the mobile application. They form a legal agreement between you and the operator once you complete registration or continue to use the services. The rules apply to all bets, bonuses, payments, and access to your account. By using the platform in Kenya, you agree to read and follow these Terms.

General terms of use, eligibility, and user rights

  • Acceptance of Terms
    • By creating an account, logging in, placing a bet, or continuing to use the services, you confirm that you have read and accept these Terms, the Privacy Policy, the Responsible Gambling rules, and any sport- or event-specific betting rules.
    • The operator may issue additional rules for promotions and bonuses. Those rules form part of this agreement.
  • Eligibility and registration
    • You must be at least 18 years old and legally allowed to participate in betting in Kenya.
    • Registration requires accurate personal details. You agree to keep your information current.
    • Only one account per person, household, device, payment instrument, and IP address is permitted. Duplicate accounts may be blocked.
    • Access to the services is allowed only from Kenya and only where betting is legal.
  • Changes to Terms
    • The operator may amend these Terms to reflect legal, regulatory, security, or operational updates.
    • Material changes take effect once published. Continued use after publication means you agree to the updated Terms. You are encouraged to read updates regularly.
  • Proper platform use
    • You agree not to engage in fraud, abuse bonuses, collude, use bots or automated systems, or manipulate odds or markets.
    • You must not upload unlawful content or infringe third-party rights.
    • The operator may suspend or close accounts that breach these Terms or applicable law.
  • Content and intellectual property
    • All site content, data, software, trademarks, and odds compilations are protected by law. You may use the services for personal, non-commercial betting only.
    • Unauthorised copying, scraping, or redistribution of content is prohibited.
  • Liability and service availability
    • Betting involves risk. You accept that losses can occur.
    • Services and events may be subject to interruption, maintenance, or technical issues. The operator is not liable for losses from outages, delays, or transmission failures beyond its control.
    • Nothing in these Terms limits rights you have under Kenyan law.
  • Bonuses
    • Bonuses and free bet offers are subject to specific rules, including eligibility, wagering requirements, expiry, and limits.
    • The operator may refuse, limit, or remove bonuses in cases of bonus abuse, irregular betting patterns, or breach of Terms.
  • Governing law and contact
    • These Terms are governed by the laws of Kenya, including the Betting, Lotteries and Gaming Act, and are subject to oversight by the Betting Control and Licensing Board (BCLB).
    • Contact customer support through the channels listed on the site for complaints or rights requests.

General betting rules for placing bets and settling results

  • Who may place bets
    • Only verified customers aged 18+ located in Kenya may place bets.
    • The operator may require additional checks before accepting a bet.
  • Bet acceptance
    • A bet is accepted once it appears in your account history and shows a confirmed status with a valid reference number.
    • Pre-match and live betting odds may change. The odds applicable are those at acceptance.
    • The operator may limit, refuse, or void a bet before or after acceptance to manage risk, comply with legal obligations, or address palpable errors.
  • Minimum and maximum stakes
    • Minimum and maximum stakes and potential payouts are displayed on the betslip. Limits may vary by market, sport, or event.
    • The base currency is Kenyan Shilling (KSh). Any currency conversions are processed by approved payment providers where applicable.
  • Settlement and calculation
    • Bets are settled on official results from the relevant governing body for the event.
    • Returns for a winning selection are calculated as stake multiplied by the decimal odds shown at acceptance.
    • Dead-heat rules, push rules, or rules for abandoned or postponed events apply as stated in market rules.
    • If an event is void, the affected selection is settled at odds of 1.00; multi-bets are recalculated accordingly.
  • Restrictions and fair use
    • The operator may apply market limits, time delays for live bets, and restrictions on identical selections to prevent arbitrage or suspicious patterns.
    • Syndicate or coordinated betting, use of insider information, or exploitation of data delays is prohibited.
  • Errors and cancellations
    • If a palpable error occurs (e.g., obvious pricing error, wrong participant, materially incorrect market), the bet may be settled at the correct odds or voided.
    • If an event is cancelled or not played within the settlement window defined in the rules, bets may be void unless market rules specify otherwise.
  • Cash Out (if available)
    • Cash Out values are offered at the operator’s discretion and are not guaranteed. A Cash Out request is accepted only once confirmed in your account.

Payment rules for deposits, withdrawals, and fees in Kenya

  • Funding your account
    • You may deposit using methods available in your cashier, which may include mobile money (e.g., M-Pesa), bank transfer, bank cards, or approved e-wallets where offered.
    • Method availability, limits, and fees are shown in your account. Third‑party provider charges may apply.
    • Funds must originate from a payment instrument in your name. Third‑party deposits are not allowed.
  • Withdrawals
    • Withdrawals are processed to the original funding method where possible, subject to KYC checks.
    • Processing times depend on verification status and the chosen method. Timeframes are shown in the cashier and may be affected by provider schedules and compliance checks.
    • The operator may set daily, weekly, or monthly limits. You may be asked to split withdrawals to meet limits.
  • Verification (KYC/AML)
    • Before a withdrawal, you may need to provide identification, proof of address, proof of payment method ownership, and source of funds documents where required by Kenyan AML laws.
    • Failure to pass checks may result in delays, cancellations, or account restrictions.
  • Transaction rules
    • The operator may cancel or reverse transactions to comply with legal or regulatory obligations, resolve chargebacks, or correct errors.
    • Dormant accounts may be subject to rules stated on the site, including potential administrative fees where permitted by law.
  • Taxes and levies
    • Taxes or statutory levies on stakes or winnings applicable in Kenya may be withheld at source as required by law. The betslip or transaction view will reflect deductions where relevant.
  • Security
    • Suspicious, fraudulent, or irregular payment activity may lead to fund holds, reversal of bonuses, and reporting to relevant authorities.

Responsible gambling tools and support for Kenya users

  • Guiding principles
    • Betting should be entertainment. You are responsible for how you use your account and for the size and frequency of your bets.
  • Control tools
    • Deposit, stake, or loss limits: Set daily, weekly, or monthly limits in your account where available.
    • Time-outs and self-exclusion: Temporarily block betting or exclude yourself for a set period. During exclusion, new bets are not allowed.
    • Reality checks: In-session reminders and activity summaries where supported.
  • Identifying risk
    • Consider a self-assessment to review your betting behaviour. Warning signs include chasing losses, betting more to feel the same excitement, or hiding betting from others.
  • Support resources
    • If betting is affecting your life, contact independent support such as Gambling Therapy (online), Gamblers Anonymous (international), or licensed counselling services in Kenya.
    • You may also consult guidance from the Betting Control and Licensing Board on responsible betting.
  • Underage betting
    • Under 18s must not use the services. Accounts found in breach will be closed and any bets voided.

Anti-money laundering controls and customer verification in Kenya

  • Legal obligations
    • The operator complies with Kenyan laws including the Proceeds of Crime and Anti-Money Laundering Act and related regulations overseen by the Financial Reporting Centre.
  • Know Your Customer (KYC)
    • You may be required to provide national ID or passport, a selfie or biometric check, proof of address, and proof of ownership of payment instruments. Source of funds or wealth information may be requested.
  • Monitoring and reporting
    • Transactions are monitored using risk-based systems to detect unusual patterns, rapid deposits and withdrawals, layering, or structuring.
    • Suspicious activity may be reported to competent authorities as required by law, without notice to you where prohibited.
  • Consequences of non-compliance
    • The operator may delay, limit, or block transactions; freeze funds; suspend or close your account; and forfeit bonuses if AML or counter-terrorist financing rules are breached.

Privacy and data protection for your account and rights

  • Compliance
    • Personal data processing complies with the Data Protection Act, 2019 of Kenya and guidance from the Office of the Data Protection Commissioner.
  • Data collected
    • Identification data: name, date of birth, national ID/passport numbers, photos.
    • Contact details: address, email, phone.
    • Account and betting data: login records, bets, bonuses, odds selections, transaction history.
    • Payment data: masked card details, mobile money identifiers, bank details.
    • Technical data: device identifiers, IP address, cookies, location where enabled.
  • Purposes and legal bases
    • Account registration and contract performance: set up and operate your account, process bets and payments.
    • Legal obligations: age checks, AML/KYC, tax and regulatory reporting.
    • Legitimate interests: security, fraud prevention, service improvement, dispute handling.
    • Consent: marketing preferences and certain cookies (where applicable). You may withdraw consent at any time.
  • Sharing and transfers
    • Data may be shared with payment providers, identity verification vendors, analytics and security partners, sports integrity bodies, and regulators where required.
    • If data is transferred outside Kenya, appropriate safeguards such as contractual clauses are used.
  • Retention
    • Data is kept only as long as needed for legal, regulatory, and operational purposes, then securely deleted or anonymised.
  • Your rights
    • Request access to your personal data and a copy in a portable format.
    • Request correction or deletion where permitted by law.
    • Object to or restrict processing in certain cases.
    • Withdraw consent for marketing at any time.
    • Lodge a complaint with the Office of the Data Protection Commissioner.
  • Contact
    • Use the contact channels on the site to submit privacy requests or to reach the data protection officer.

Security standards for betting accounts and transactions

  • Technical measures
    • Encryption protects data in transit and at rest.
    • Segregated environments, firewalls, and intrusion detection reduce risk.
    • Regular audits, vulnerability scanning, and patch management are applied.
  • Account protection
    • Strong password requirements and session timeout.
    • Two-factor authentication where available; you are encouraged to enable it.
    • Login alerts and device checks may be used to help detect unauthorised access.
  • Monitoring and incident response
    • Continuous monitoring of systems and betting activity helps detect fraud or misuse.
    • If a security incident occurs, responses include containment, investigation, notification where required, and remediation.
  • Your responsibilities
    • Keep credentials confidential and log out after each session.
    • Notify support immediately if you suspect unauthorised use of your account.
    • Maintain updated software on your devices to reduce exposure to risks.

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