Keeping your play safe in Kenya

Gambling always carries the risk of financial loss. Plan your play so it stays enjoyable, responsible, and within your control.

• Set a clear budget you can afford to lose and stick to it.
• Use deposit, stake, and loss limits in your account tools.
• Turn on reality checks and time reminders to manage sessions.
• Keep betting funds separate from bills, rent, and savings.
• Do not chase losses; pause and review your choices.
• Treat betting as entertainment, not a way to make income.
• Watch your mood; stop if you feel stressed, angry, or tired.
• Review your account history to learn and adjust your play.
• Consider a cooling-off break or self-exclusion if control slips.
• Follow Kenyan law and site policy; gambling is for adults only.

Problem gambling can develop gradually. Warning signs show when betting starts to control your time, money, or relationships and needs attention.

• Spending more than planned or than you can afford
• Hiding or lying about your gambling
• Chasing losses after a bad session
• Borrowing, selling items, or missing bills to fund bets
• Neglecting work, school, or family duties
• Mood swings, stress, or sleep problems linked to betting
• Needing higher stakes for the same excitement
• Failed attempts to cut down or stop
• Using gambling to escape worry, sadness, or boredom
• Restlessness or irritability when not betting

Taking early action helps protect your finances and wellbeing. Use the tools and tips below to keep play safe and responsible on Melbet.

• Set personal deposit, stake, and loss limits before you start playing.
• Activate reality checks and session reminders to track time.
• Schedule short cooling-off periods when you need a pause.
• Apply self-exclusion for longer breaks if control becomes difficult.
• Plan affordability: only use disposable income for gambling.
• Keep a play diary and review outcomes weekly to learn and adjust.
• Manage marketing preferences in your account to reduce triggers.
• Remove saved payment methods during breaks to reduce impulse play.
• Avoid using credit or loans for gambling at all times.
• Ask support to apply or extend account restrictions when needed.

Independent support can help at any stage. Kenya has public resources, and global services offer online help and counselling information.

• National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA) — addiction information and referrals: https://nacada.go.ke
• Betting Control and Licensing Board (BCLB) — consumer complaints and regulatory policy: https://bclb.go.ke
• Africa Mental Health Research and Training Foundation — mental health support and referrals: https://amhf.or.ke
• Befrienders Worldwide — find emotional support options in Kenya: https://www.befrienders.org
• Gambling Therapy — free online help, forums, and live groups: https://www.gamblingtherapy.org
• Gamblers Anonymous — global peer support meetings online: https://www.gamblersanonymous.org/ga/

If you are worried about your betting, you can contact Melbet support for help applying limits, breaks, or self-exclusion. The team can also guide you to external support services.

• Live Chat in your account, available 24/7 on the website or app
• Help Centre “Contact Us” form on the official site
• Email support via the address listed in the Help Centre
• In-app Support section for account and responsible gaming requests
• Request account restrictions through Responsible Gaming settings
• Follow-up by email on any open ticket for documentation and updates