Contact Support in Kenya, Anytime
This page shows all the ways to contact our team in Kenya, in English or Swahili. You can use the Melbet email address, live chat, phone, messengers, or our social pages. Live chat replies in under 2 minutes on average, and the Melbet contact number is shown on the site.
All Contact Options and When to Use Them
You can contact us for partnerships, media or marketing enquiries, affiliate matters, corporate or legal details, or investor proposals. You can also ask about your account, payments, or a game issue.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site) | Open the live chat bubble on the bottom-right of the page or in the app. Available 24/7 in English and Swahili. Average wait is under 2 minutes. | Urgent help. Account logins, deposits, withdrawals, bet slips, live game questions, quick verification. |
| Phone support | Go to Help > Call Us on the site or app to view the current Kenya contact number. Calls are charged by your network. Typical wait is 1 to 3 minutes. | When you prefer to speak to an agent. Complex account or payment issues. Guidance on verification. |
| E-mail support | Use the on-site e-mail form under Help > Contact Us to send a message. The official email address appears after you sign in. Replies arrive in 1 to 12 hours for most cases. | Detailed requests. Documents for verification. Compliance or legal questions. Feedback about the platform. |
| Open Help > WhatsApp on the official site or app to start a secure chat. Typical reply time is 15 to 60 minutes. | Quick questions when you are on mobile data. Short updates on tickets. Payment status checks. | |
| Telegram | Tap Help > Telegram on the site or app to start a private chat. Typical reply time is 15 to 60 minutes. | Short messages, link checks, account tips. Use for non-urgent issues. |
| Facebook or X (Twitter) | Follow our official pages from the footer links and send a direct message. Replies are usually same day. | Public page queries, campaign details, media contacts, community questions. Do not share sensitive account data. |
| Contact form (on-site) | Fill the form under Help > Contact Us on the website. Attach files if needed. You get a ticket ID by e-mail. | Formal enquiries. Partner, affiliate, or corporate proposals. Requests that need attachments. |
| In‑app Support Centre | Open Account > Support in the app to create and track tickets. You can see status updates in one place. | Ongoing cases. Follow-ups. Add extra detail to an existing question. |
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